We build timelines to establish transparency and trust for each project. This simply helps illustrate the stages and timings depending on the type of work we do. We appreciate that every project will be different and we adapt accordingly, but these are a useful guide based on typical projects.
1 Week
Enquiry - Your enquiry begins with an initial email or phone conversation, during which we provide a quotation and explain our process in detail.
Discovery call - We’ll schedule a discovery call to learn more about you, your business, and your expectations, helping us tailor our approach.
Questionnaire - We ask all clients to complete our brand questionnaire. This helps us gain a deep understanding of your goals and desired outcomes.
2-3 week
First round of design concepts - Based on our discussions and the insights from your brand questionnaire, we’ll develop and present the initial round of design concepts for your review
Feedback from client - After reviewing the concepts, we ask you to share both positive and constructive feedback, either in person, via phone, WhatsApp, or a video call, so we can proceed with any necessary revisions.
Revisions - If needed, we’ll create revised concepts based on your feedback to ensure the design aligns with your vision.
Finalisations - Once final revisions are completed, we’ll present the finalised designs for your approval and sign-off.
1 Week
Design files prepared - Upon completion and approval of your branding, we will prepare and supply all necessary file formats, including JPEG, PNG, EPS, and PDF.
Sign off - After the final sign-off, we will request the final payment before delivering the design files to you.
3 - 6 Weeks
Our branding packages generally take 3 to 6 weeks, depending on the package chosen. For larger projects, we will establish and agree on the scope and timeline with the client. While we work across various industries, our process remains consistent. Our ultimate goal is client satisfaction, achieved through a streamlined and effective approach, backed by years of hands-on experience working with clients.
Our branding services start from £500, offering a professional and tailored approach to help your business stand out. Whether you need a logo, brand identity, or a full rebrand, we create designs that leave a lasting impression.
2 weeks
Enquiry - Your enquiry begins with an initial email or phone conversation, during which we provide a quotation and explain our process in detail.
Pricing - Our website design services vary in price depending on the scope and requirements, but we can work within a budget where reasonable. Whether you need a simple site or a more complex setup, we’ll find a solution that fits your needs.
Discovery call - We’ll schedule a discovery call to learn more about you, your business, and your expectations, helping us tailor our approach.
Questionnaire - We ask all clients to complete our website design questionnaire. This helps us gain a deep understanding of your goals and desired outcomes.
Content Collection - We ask our clients to gather the necessary content for their website, including everything from introductory paragraphs to featured images. If needed, we also offer content creation and copywriting services to assist with this process.
Sitemap Review - We will carefully plan your website’s site map to ensure a clear understanding of the user journey and how each element of the site will be organised. This process helps us map out where every page and feature will be placed, ensuring intuitive navigation and an optimal user experience. By focusing on the flow and structure early on, we create a solid foundation for your website to engage users effectively and meet your business goals.
3 - 4 weeks
Website Design - In this phase, we will design the complete layout of your website, incorporating your brand’s colours, fonts, imagery, and other visual elements. This will ensure the design aligns seamlessly with your brand identity and delivers a consistent, engaging experience for users.
Content population for E-commerce websites - In this phase, we will populate your e-commerce website with essential content, including product descriptions, images, pricing, and categories. We require you to provide the necessary content and product images, but we can also assist with content creation and image sourcing if needed. This step ensures that your products are clearly displayed and easy for users to browse and purchase, helping create a fully functional and engaging online store.
Feedback from client - After reviewing the website design, we ask you to share both positive and constructive feedback, either in person, via phone, WhatsApp, or a video call, so we can proceed with any necessary revisions.
Revisions - After sending the initial website design, we invite you to review and provide feedback. We’ll make any necessary changes to ensure the design matches your vision and business goals, ensuring you’re fully satisfied before moving to the final development stage.
Backend Development - After finalising the design revisions, we move on to the back-end development phase. This is where we build the functionality of your website, ensuring all features like databases, payment systems, and other integrations work seamlessly. Our focus is on creating a smooth, efficient, and secure experience for both you and your customers.
2 - 3 weeks
Finalisation - In the finalisation phase, we conduct thorough testing to ensure all aspects of the website are functioning properly, from design to back-end features. Once everything has been reviewed and approved, we prepare for the official launch. At this stage, we ensure you’re fully satisfied with the final product, and your website is ready to go live, providing a seamless experience for your users.
Hosting and domain connection - We will set up your website hosting and connect your domain, ensuring everything is properly configured for a smooth launch. This step guarantees that your site is ready to go live and accessible to your audience with reliable performance and uptime.
Sign off - Before the website goes live, we will require the final payment. Once this is received and the site is reviewed for approval, we will proceed with the official launch, giving you full control and access to your new website.
1 week
Website Training Session - After your website is live, we offer a comprehensive training session to guide you through managing and updating your site. We’ll cover everything from editing content to handling product updates, ensuring you’re confident in maintaining your website independently.
Website Access - Once the website is live and final payment has been made, we will provide you with full back-end access. This will allow you to manage your website, update content, and monitor its performance, giving you complete control over your site’s functionality and features.
Timeline - Our website design and development process typically takes 8 to 12 weeks, depending on the package chosen and the type of website required. For more complex projects, we will work with you to define and agree on the scope and timeline. Regardless of the industry or website type, our approach is always consistent and client-centered. Our goal is to deliver a website that meets your needs, achieved through an efficient and proven process, backed by years of experience working with a wide range of clients.
Enquiry - Your enquiry begins with an initial email or phone conversation, during which we provide a quotation and explain our process in detail.
Discovery call - We’ll schedule a discovery call to learn more about you, your business, and your expectations, helping us tailor our approach.
Site visit / Online call - An on-site visit or online call allows us to get a true sense of your business, whether it’s seeing the physical space or understanding your operations, helping us create a tailored marketing strategy.
Questionnaire - Our questionnaire gathers key details about your business and goals, ensuring we’re aligned and ready to move forward efficiently with the right strategy in place.
Competitor Analysis - We analyse your competitors to identify their strengths and weaknesses, helping us craft strategies that give your business a competitive edge.
Target Audience Profiling - We define your target audience based on demographics, behaviours, and interests, ensuring your marketing speaks directly to the right people.
Content Plan Creation - We develop a tailored content plan to engage your audience, build brand awareness, and drive conversions based on your business goals.
Budget Allocation - We work with you to allocate your marketing budget effectively, ensuring resources are invested where they’ll have the most impact.
Account Setup - We handle the setup of your marketing accounts, ensuring everything is configured properly to track performance and meet campaign goals.
Team Introduction - You’ll meet the key members of our team who will be working on your account, providing a clear point of contact throughout the process.
Initial Campaign Approval - Once the initial campaigns are created, we’ll send them for your review and approval, ensuring everything aligns with your expectations before launch.
Client Portal Access - You’ll receive access to our client portal, where you can track campaign progress, review reports, and stay updated in real-time.
Monthly Performance Reviews - We provide monthly performance reviews to discuss key metrics, insights, and progress towards your goals, ensuring we’re always aligned and making data-driven adjustments.
Content Calendar Management - We manage your content calendar at a high level, giving you an overview of campaigns and strategy without requiring day-to-day involvement, so you can focus on the bigger picture.
Ad Campaign Optimisation - We continuously monitor and refine your ad campaigns, making data-driven adjustments to improve performance and maximise return on investment.
Reporting - Both of our marketing packages include a quarterly in-person reporting meeting. We do request that all clients specify the metrics they feel are the most important to their business so that we can create bespoke quarterly impact reports. You will be sent a monthly report via Google Looker Studio to any email you specify. As part of your set up on either marketing package, your website will be optimised to measure conversions using Google Analytics 4.
Phase 1 - Set Up - 1 Month
Phase 2 - Learning - 3 Months
Phase 3 - Optimise - 1 Month
Phase 4 - Grow - Ongoing
We like to work with a business for at least one full financial year in order to be able to achieve the goals set out.
When a new business approaches us with no historic data, we know there will be a longer set up period of around one month, a learning phase of around three months and a optimisation phase of around one month. Once we have completed these phases, we know we will have enough data to work towards your businesses goals and expectations.
We like to create a solid foundation based on transparency and do request that at least the first three phases are undertaken before making any major campaign changes.
Enquiry
Your enquiry starts with an initial email or phone conversation, where we discuss your project needs, provide a tailored quotation, and outline our process.
Discovery Call
We schedule a discovery call to understand your brand, vision, and specific requirements. This helps us refine our creative approach to match your goals.
Creative Planning
Based on your brief, we develop a shot list and storyboard (if applicable). We’ll confirm locations, dates of filming/shooting, lighting conditions, and any necessary props or talent.
Logistics & Scheduling
We finalise shoot schedules, ensuring smooth coordination between your team and ours.
Checklist Confirmation
We send a final checklist covering wardrobe, props, branding elements, and any additional items to ensure a seamless shoot day.
Arrival & Setup
Our team arrives early to set up equipment, assess lighting conditions, and ensure everything is ready for the session.
Directed Shoot
We guide you through the shoot, capturing high-quality visuals that align with your brand identity. Whether it’s product photography, lifestyle shots, or promotional videos, we ensure every frame delivers impact.
Live Adjustments
We review shots in real-time, making necessary adjustments to composition, lighting, and angles to ensure the best results.
Editing & Retouching
Our post-production process includes professional editing, colour grading, and retouching to enhance the final visuals.
Preview & Feedback
We provide a preview gallery or draft video edit for your review. You’ll have the opportunity to request minor refinements.
Final Delivery
Your high-resolution images or videos are delivered in the agreed formats, ready for use across your marketing channels.
Our photography and videography shoots follow a structured process, with timelines depending on when the shoot is scheduled after your enquiry. Video editing typically takes 2–4 weeks, depending on the amount of content filmed and the final video length, while photography is edited within 1–3 weeks. As shoot dates can fill up quickly, all bookings must be secured in advance. To confirm a slot, full payment is required upfront. Our content shoots start from £500 + VAT, ensuring a professional and high-quality service tailored to your needs.
For all brand and web design projects, we require a 50% payment upfront to secure your project and get started, with the remaining balance due upon completion. For our digital marketing services, we operate on a monthly payment basis, with the agreed fee due at the start of each month.
This approach ensures transparency and a smooth working process from start to finish. We’re committed to delivering creative solutions that make a real difference to your business, and we can’t wait to collaborate with you on your next project!